Frequently Asked Questions
Everything you need to know about your DR-HO'S shopping experience.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3 to 7 business days for delivery within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for apparel and accessories?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure a perfect fit before purchasing.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials to ensure long-lasting wear.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.